Job Description
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
As an Enterprise User Engagement Customer Success Specialist (CSS), you will be an integral member of the Enterprise account team, partnering directly with a portfolio of large, strategically important organizations. Your focus will be to ensure customers achieve meaningful outcomes from their Enterprise License by deepening their adoption of MathWorks products and services and maximizing longterm value.
In this role, you will drive user engagement across accounts and departments by helping end users onboard effectively, discover new capabilities and build sustainable usage through targeted communications, events, and personalized followup. You will guide customers' progress along their adoption journey and help strengthen longterm relationships.
MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
- Identify and onboard new users to increase awareness of the Enterprise License and promote effective use of MathWorks tools and training.
- Proactively prospect within accounts to uncover opportunities for expanding product usage and training adoption. Engage and qualify existing contacts to identify additional needs and coordinate followup with Account Managers.
- Design and execute private customer events in collaboration with the account team, ensuring they are wellplanned, promoted, and aligned with customer goals.
- Develop tailored customer communications that support user engagement, reinforce key messages, and help guide users along their adoption journey.
- Execute targeted followup activities with users-such as training recommendations, and personalized guidance-based on customer workflows and needs.
- Maintain accurate customer and activity data in Salesforce ensuring visibility for crossfunctional teams and supporting coordinated enterprise account strategies.
- Measure the effectiveness of user engagement activities, analyze outcomes, and identify opportunities to improve processes, messaging, and customer impact.
Qualifications
- Strong customer relationship-building skills.
- Customer-facing experience, including prospecting and targeted outreach to users.
- Persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
- Strong time management and prioritization skills.
- Ability to work well both independently and collaboratively within crossfunctional account teams.
- Ability to analyze data and feedback.
- Proficiency in customer relationship management systems.
- Experience working in a B2B, high-tech environment is a plus.
- Familiarity with MathWorks products and tools is a plus.
Required Qualifications
- A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.
- Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
- Visa sponsorship will not be provided for this position.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
As an Enterprise User Engagement Customer Success Specialist (CSS), you will be an integral member of the Enterprise account team, partnering directly with a portfolio of large, strategically important organizations. Your focus will be to ensure customers achieve meaningful outcomes from their Enterprise License by deepening their adoption of MathWorks products and services and maximizing longterm value.
In this role, you will drive user engagement across accounts and departments by helping end users onboard effectively, discover new capabilities and build sustainable usage through targeted communications, events, and personalized followup. You will guide customers' progress along their adoption journey and help strengthen longterm relationships.
MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
- Identify and onboard new users to increase awareness of the Enterprise License and promote effective use of MathWorks tools and training.
- Proactively prospect within accounts to uncover opportunities for expanding product usage and training adoption. Engage and qualify existing contacts to identify additional needs and coordinate followup with Account Managers.
- Design and execute private customer events in collaboration with the account team, ensuring they are wellplanned, promoted, and aligned with customer goals.
- Develop tailored customer communications that support user engagement, reinforce key messages, and help guide users along their adoption journey.
- Execute targeted followup activities with users-such as training recommendations, and personalized guidance-based on customer workflows and needs.
- Maintain accurate customer and activity data in Salesforce ensuring visibility for crossfunctional teams and supporting coordinated enterprise account strategies.
- Measure the effectiveness of user engagement activities, analyze outcomes, and identify opportunities to improve processes, messaging, and customer impact.
Qualifications
- Strong customer relationship-building skills.
- Customer-facing experience, including prospecting and targeted outreach to users.
- Persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
- Strong time management and prioritization skills.
- Ability to work well both independently and collaboratively within crossfunctional account teams.
- Ability to analyze data and feedback.
- Proficiency in customer relationship management systems.
- Experience working in a B2B, high-tech environment is a plus.
- Familiarity with MathWorks products and tools is a plus.
Required Qualifications
- A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or a PhD degree, or equivalent experience) is required.
- Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
- Visa sponsorship will not be provided for this position.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
About MathWorks
MathWorks is the leading developer of mathematical computing software. MATLAB, the language of engineers and scientists, is a programming environment for algorithm development, data analysis, visualization, and numeric computation. Simulink is a block diagram environment for simulation and Model-Based Design of multidomain and embedded engineering systems. Engineers and scientists worldwide rely on these product families to accelerate the pace of discovery, innovation, and development in automotive, aerospace, electronics, financial services, biotech-pharmaceutical, and other industries. MATLAB and Simulink are also fundamental teaching and research tools in the world's universities and learning institutions. Founded in 1984, MathWorks employs more than 5,000 people in 16 countries, with headquarters in Natick, Massachusetts, USA.
Mission: Our goal is to change the world by accelerating the pace of discovery, innovation, development, and learning in engineering and science.
We work to provide the ultimate computing environment for technical computation, visualization, design, simulation, and implementation. We use this environment to provide innovative solutions in a wide range of application areas.