Resp & Qualifications

PURPOSE: 
Supports and maintains audio-visual technology across the enterprise. Designs and delivers management systems for AV technology. Builds, manages, and sustains critical AV systems, business, and data analysis techniques, methods, tools, and processes. Owns AV data collection capabilities through collaboration with internal and external teams. Leads cross-departmental and cross-functional team members. Provides support for several conference rooms, performs system updates, and troubleshoots AV technology issues.

ESSENTIAL FUNCTIONS:

• Supports and maintains audio-visual technology in conference rooms, including setup, configuration, and troubleshooting.
• Conducts regular system updates and maintenance for AV equipment to ensure optimal performance. 
• Leads product and service evaluation and recommends new AV tools or platforms for user efficiency.
• Communicates directly with all stakeholders, including executive management, regarding AV technology needs and AV event support.
• Improves AV data collection capabilities through collaboration with organizational teams
• Manages AV product licenses and ensures compliance with IT industry regulations. Provides the organization with cost-saving analysis.

QUALIFICATIONS:

Education Level: Bachelor's Degree in Computer Science, Information Technology, or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 3 years relevant system/technical analysis

Preferred Qualifications:

• Extron AV Associate, Certified Audio Engineer, CTS (certified technical specialist), CTS-I (installation), CTS-D (design), and Extron and/or Crestron Certified Programmer Level 1 or equivalent work experience.

Knowledge, Skills and Abilities (KSAs)

• Ability to navigate through various complex systems, deliver quality solution within budget and schedule.
• Strong interpersonal skills and ability to work in a team-based environment.
• Knowledge of Polycom collaboration devices & Microsoft Office products.
• Excellent project management and organizational skills.
• In-depth working knowledge of camera and lighting techniques.
• Familiarity with AV-related software applications and tools, including video conferencing platforms (e.g., Zoom, Microsoft Teams), presentation software (e.g., PowerPoint), and AV control systems.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Travel Requirements
Estimate Amount: 30%

Salary Range: $64,944 - $128,986

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

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