Job Description
The City of Chesapeake is seeking a knowledgeable and customer focused Client Technology Analyst II, Public Safety to provide advanced desktop and client systems support for the Chesapeake Fire Department. As a Client Technology Analyst II, Public Safety, you will ensure Fire personnel have the reliable technology they need to protect and serve the community. This position primarily supports Fire Department operations and will occasionally provide technical assistance to the Police Department and other Public Safety partners as operational needs require.
If you're passionate about technology, enjoy solving complex problems, and want your work to directly support emergency response, this Client Technology Analyst II, Public Safety opportunity offers a rewarding career in public service.
What You'll Do
The Ideal Candidate
The ideal Client Technology Analyst II, Public Safety is a collaborative problem solver who enjoys helping others and understands that reliable technology is essential to supporting first responders.
The successful candidate is customer focused, technically skilled, and thrives in a fast paced environment where no two days are the same.
The ideal candidate will possess:
Why Join the City of Chesapeake?
As a Client Technology Analyst II, Public Safety, you'll do more than provide technical support. You'll play an important role in ensuring the technology that Chesapeake's Firefighters/EMTs rely on is available when they need it most. From responding to emergency calls to providing lifesaving medical care, first responders depend on reliable technology every day, and your work helps make that possible.
You'll collaborate with dedicated Public Safety professionals, contribute to meaningful technology initiatives, and have the opportunity to occasionally support other Public Safety partners, including the Police Department. If you're looking for a Client Technology Analyst II, Public Safety position where your technical expertise has a direct impact on the safety and well being of the Chesapeake community, we encourage you to apply.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
If you're passionate about technology, enjoy solving complex problems, and want your work to directly support emergency response, this Client Technology Analyst II, Public Safety opportunity offers a rewarding career in public service.
What You'll Do
- Analyze customer requests for new or enhanced technology solutions and recommend appropriate hardware, software, and system improvements.
- Provide day to day technical support for desktop computers, laptops, printers, mobile devices, and other technology used throughout the Fire Department.
- Install, configure, upgrade, maintain, and troubleshoot computer hardware, software, operating systems, and peripheral devices.
- Diagnose and resolve hardware, software, application, and connectivity issues while delivering exceptional customer service.
- Provide orientation, training, and ongoing technical assistance to Firefighters/EMTs and administrative staff on new and existing technology.
- Perform local system administration, including creating and managing user accounts, assigning permissions, resetting passwords, and maintaining system security.
- Support LAN/WAN connectivity and assist with basic network administration and troubleshooting.
- Participate in technology projects involving system deployments, upgrades, migrations, and specialized initiatives that support Fire Department operations.
- Occasionally provide technical support to the Police Department and other Public Safety agencies as operational needs require.
- Maintain accurate inventory records, technology asset tracking, technical documentation, and system configurations.
- Assist with budgeting, technology planning, equipment procurement, and preparation of technical specifications for new systems.
- Research emerging technologies and recommend solutions that improve reliability, efficiency, and security.
- Prepare reports, conduct technical studies, and document system procedures and best practices.
- Attend staff meetings, technical training, and professional development opportunities to remain current on evolving technologies.
- Perform other related duties as assigned.
The Ideal Candidate
The ideal Client Technology Analyst II, Public Safety is a collaborative problem solver who enjoys helping others and understands that reliable technology is essential to supporting first responders.
The successful candidate is customer focused, technically skilled, and thrives in a fast paced environment where no two days are the same.
The ideal candidate will possess:
- Experience supporting desktop computer systems, laptops, mobile devices, printers, and Microsoft Windows environments.
- Strong working knowledge of Microsoft 365 applications, desktop technologies, and current Microsoft products.
- Experience with LAN/WAN technologies, networking concepts, and client server computing environments.
- Strong analytical and troubleshooting skills with the ability to quickly identify root causes and implement effective solutions.
- Experience planning technology projects, documenting infrastructure, and maintaining accurate technical documentation.
- Excellent verbal and written communication skills with the ability to explain technical concepts to users with varying levels of technical experience.
- Demonstrated ability to define problems, collect data, evaluate information, and develop practical solutions.
- Knowledge of networking and distributed computing concepts, including network routing, client server architecture, and network file systems.
- Strong organizational skills with the ability to manage multiple priorities, work independently, and consistently meet deadlines.
- The ability to remain calm under pressure while providing outstanding customer service in a mission critical environment.
- A commitment to continuous learning and staying current with emerging technologies.
Why Join the City of Chesapeake?
As a Client Technology Analyst II, Public Safety, you'll do more than provide technical support. You'll play an important role in ensuring the technology that Chesapeake's Firefighters/EMTs rely on is available when they need it most. From responding to emergency calls to providing lifesaving medical care, first responders depend on reliable technology every day, and your work helps make that possible.
You'll collaborate with dedicated Public Safety professionals, contribute to meaningful technology initiatives, and have the opportunity to occasionally support other Public Safety partners, including the Police Department. If you're looking for a Client Technology Analyst II, Public Safety position where your technical expertise has a direct impact on the safety and well being of the Chesapeake community, we encourage you to apply.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
The City of Chesapeake is seeking a knowledgeable and customer focused Client Technology Analyst II, Public Safety to provide advanced desktop and client systems support for the Chesapeake Fire Department. As a Client Technology Analyst II, Public Safety, you will ensure Fire personnel have the reliable technology they need to protect and serve the community. This position primarily supports Fire Department operations and will occasionally provide technical assistance to the Police Department and other Public Safety partners as operational needs require.
If you're passionate about technology, enjoy solving complex problems, and want your work to directly support emergency response, this Client Technology Analyst II, Public Safety opportunity offers a rewarding career in public service.
What You'll Do
The Ideal Candidate
The ideal Client Technology Analyst II, Public Safety is a collaborative problem solver who enjoys helping others and understands that reliable technology is essential to supporting first responders.
The successful candidate is customer focused, technically skilled, and thrives in a fast paced environment where no two days are the same.
The ideal candidate will possess:
Why Join the City of Chesapeake?
As a Client Technology Analyst II, Public Safety, you'll do more than provide technical support. You'll play an important role in ensuring the technology that Chesapeake's Firefighters/EMTs rely on is available when they need it most. From responding to emergency calls to providing lifesaving medical care, first responders depend on reliable technology every day, and your work helps make that possible.
You'll collaborate with dedicated Public Safety professionals, contribute to meaningful technology initiatives, and have the opportunity to occasionally support other Public Safety partners, including the Police Department. If you're looking for a Client Technology Analyst II, Public Safety position where your technical expertise has a direct impact on the safety and well being of the Chesapeake community, we encourage you to apply.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
If you're passionate about technology, enjoy solving complex problems, and want your work to directly support emergency response, this Client Technology Analyst II, Public Safety opportunity offers a rewarding career in public service.
What You'll Do
- Analyze customer requests for new or enhanced technology solutions and recommend appropriate hardware, software, and system improvements.
- Provide day to day technical support for desktop computers, laptops, printers, mobile devices, and other technology used throughout the Fire Department.
- Install, configure, upgrade, maintain, and troubleshoot computer hardware, software, operating systems, and peripheral devices.
- Diagnose and resolve hardware, software, application, and connectivity issues while delivering exceptional customer service.
- Provide orientation, training, and ongoing technical assistance to Firefighters/EMTs and administrative staff on new and existing technology.
- Perform local system administration, including creating and managing user accounts, assigning permissions, resetting passwords, and maintaining system security.
- Support LAN/WAN connectivity and assist with basic network administration and troubleshooting.
- Participate in technology projects involving system deployments, upgrades, migrations, and specialized initiatives that support Fire Department operations.
- Occasionally provide technical support to the Police Department and other Public Safety agencies as operational needs require.
- Maintain accurate inventory records, technology asset tracking, technical documentation, and system configurations.
- Assist with budgeting, technology planning, equipment procurement, and preparation of technical specifications for new systems.
- Research emerging technologies and recommend solutions that improve reliability, efficiency, and security.
- Prepare reports, conduct technical studies, and document system procedures and best practices.
- Attend staff meetings, technical training, and professional development opportunities to remain current on evolving technologies.
- Perform other related duties as assigned.
The Ideal Candidate
The ideal Client Technology Analyst II, Public Safety is a collaborative problem solver who enjoys helping others and understands that reliable technology is essential to supporting first responders.
The successful candidate is customer focused, technically skilled, and thrives in a fast paced environment where no two days are the same.
The ideal candidate will possess:
- Experience supporting desktop computer systems, laptops, mobile devices, printers, and Microsoft Windows environments.
- Strong working knowledge of Microsoft 365 applications, desktop technologies, and current Microsoft products.
- Experience with LAN/WAN technologies, networking concepts, and client server computing environments.
- Strong analytical and troubleshooting skills with the ability to quickly identify root causes and implement effective solutions.
- Experience planning technology projects, documenting infrastructure, and maintaining accurate technical documentation.
- Excellent verbal and written communication skills with the ability to explain technical concepts to users with varying levels of technical experience.
- Demonstrated ability to define problems, collect data, evaluate information, and develop practical solutions.
- Knowledge of networking and distributed computing concepts, including network routing, client server architecture, and network file systems.
- Strong organizational skills with the ability to manage multiple priorities, work independently, and consistently meet deadlines.
- The ability to remain calm under pressure while providing outstanding customer service in a mission critical environment.
- A commitment to continuous learning and staying current with emerging technologies.
Why Join the City of Chesapeake?
As a Client Technology Analyst II, Public Safety, you'll do more than provide technical support. You'll play an important role in ensuring the technology that Chesapeake's Firefighters/EMTs rely on is available when they need it most. From responding to emergency calls to providing lifesaving medical care, first responders depend on reliable technology every day, and your work helps make that possible.
You'll collaborate with dedicated Public Safety professionals, contribute to meaningful technology initiatives, and have the opportunity to occasionally support other Public Safety partners, including the Police Department. If you're looking for a Client Technology Analyst II, Public Safety position where your technical expertise has a direct impact on the safety and well being of the Chesapeake community, we encourage you to apply.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks.
About City of Chesapeake
Chesapeake, Virginia is a vibrant community that enjoys the best of two worlds, one of urban variety, culture, and excitement, and another of rural landscapes and relaxed living.
Located 20 minutes from the oceanfront, 15 minutes from downtown Norfolk, and 45 minutes from Colonial Williamsburg and the Outer Banks of North Carolina, Chesapeake is the perfect place in which to live, work, and raise a family.
Home to beautiful parks, lakes, and rivers, Chesapeake has more miles of deepwater canals (part of the Intracoastal Waterway) than any other city in the country!
The City of Chesapeake was formed through the merger of the City of South Norfolk and Norfolk County in 1963. It’s a community of communities, with each having its own distinctive history.
Over the last decade, many national and international companies have taken advantage of the City’s ports, atmosphere, and highly qualified labor market by relocating to Chesapeake.
Chesapeake’s neighborhoods offer a variety of comfortable housing alternatives, from apartments and town homes, to single-family residences and executive homes. The City is consistently ranked by the FBI as one of the safest U.S. cities (with populations over 150,000), which lends to the safe, community atmosphere that residents enjoy.
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