1. Coordinates the performance improvement program of selected regulatory and compliance programs; develops quality assessment and improvement criteria to monitor provider staff and activities in selected programs; develops and implements data collection systems for analyzing and assessing the effectiveness of health and medical care and services; collects data for research purposes and participates in grant preparation; incorporates research data into operational policies; analyzes collected information to identify current trends and unmet needs, and to determine whether providers are in compliance with state regulations and local policies and protocols.
2. Establishes quality improvement goals and monitors program data; modifies quality improvement program as necessary; ensures program success by conducting quality improvement audits and investigating areas of concern; recommends appropriate measures to improve services levels; attends and may facilitate provider peer review meetings to address quality control issues; may recommend to managers and executives the suspension or revocation of provider status or individual certification; may recommend referral of incidents to the appropriate state agency for further action.
3. Reviews current policies, procedures, and protocols of identified agencies and providers; recommends and implements changes, and monitors compliance.
4. Collaborates with providers, community organizations, and internal staff to develop quality improvement programs and identify areas that require additional attention or training; may assist in developing curriculum for training; coordinates and staffs various countywide committees related to system improvement and oversight.
5. Reads trade publications and attends professional training conferences to learn about new practices and standards; ensures appropriate changes are implemented throughout the system; educates providers about changes; evaluates needs for training and provides or arranges for appropriate training for service providers and/or program staff.

6. May supervise other program staff.

1. Possession of a valid license as a Registered Nurse and two (2) years of professional-level administrative experience in clinical care that included experience in quality improvement and program performance improvement; OR,
2. Possession of a valid professional license or certification in clinical care AND two (2) years of professional-level administrative experience in clinical care that included experience in quality improvement and program performance improvement; OR,

3. A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Additional Requirements: Licensing, certification, or experience related to a particular regulatory function may be required depending on program assignment.

Knowledge of: medical terminology; goals, responsibilities, and regulatory requirements of medical and/or emergency services programs; health care practices and procedures; quality improvement and performance improvement standards, guidelines, and practices; laws and regulations related to the provision of medical and/or emergency services; standard medical organization structures; techniques used in research, analysis, and report preparation; statistical reporting methods; standard office computer applications; standard English grammar and usage.

Ability to: analyze program needs; develop program strategies and recommendations; establish and maintain effective working relationships with various County departments, providers, and community organizations; communicate effectively both orally and in writing; set priorities and coordinate a variety of program activities; maintain accurate records; gather data, analyze the information, draw conclusions, and make recommendations; maintain objectivity and confidentiality during investigations; work independently; make presentations in front of groups; understand and interpret various state and local regulations and policies related to the provision of medical and emergency services; learn principles and practices of supervision.

APPLICATION & SELECTION PROCESS

1. Review applications and supplemental questionnaire to determine those applicants who meet the employment standards.
2. Supplemental Questionnaire Rating - Responses to the required examination supplemental questions will be evaluated and scored. Candidates' final score and rank on the eligibility list will be determined by the responses to these questions. This process may be eliminated if there are fewer than 11 qualified candidates.

Candidates must receive a percentage score of at least 70 on the Supplemental Questionnaire Rating to be placed on an employment list. An adjustment may be made to raw scores based on factors listed in Civil Service Rule 6. Those candidates who are successful in the selection process will have their names placed on the employment list for a minimum of three months. At the time the employment list is established, all candidates will receive an email notice of their score on the examination, rank on the employment list, and duration of the employment list.

REASONABLE ACCOMMODATIONS: The County of Santa Barbara is committed to providing reasonable accommodation to applicants. Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter listed on the job posting. We require verification of needed accommodation from a professional source, such as a Medical Provider, or learning institution. 

Recruiters will communicate with applicants by e-mail during each step in the recruitment process. Applicants are reminded to check spam filters continuously during the Recruitment & Selection Process steps listed above to ensure they do not miss required deadlines. 

County of Santa Barbara Health ("County Health") requires all employees working in direct contact with patients or clients in a high-risk environment to comply with the County Health Employee Immunizations policy. This can be accomplished by providing documentation of immunizations, submitting laboratory immune titers demonstrating adequate immunity, or obtaining required vaccinations. A list of requirements, based on the specific program, will be sent at the time an offer letter is presented to the selected candidate(s) and initial documentation will be required at this time.

Conditional Job Offer: Once a conditional offer of employment has been made, candidate will be required to successfully complete a background check, which includes a conviction history check, and satisfactory reference checks. The appointee will be subject to a post-offer medical evaluation or examination. The appointee must satisfactorily complete a one-year probationary period.  

Disaster Service Workers: Pursuant to Governmental Code section 3100, all employees with the County of Santa Barbara are declared to be disaster service workers subject to such disaster service. Activities as may be assigned to them by their superiors or by law.  

STATEMENT OF COMMITMENT 

The County of Santa Barbara provides equal employment opportunities to all employees and applicants and prohibits discrimination, harassment, and retaliation of any type with regard to any characteristic or status protected by any federal law, state law, or Santa Barbara County ordinance. The County continues to be committed to a merit-based selection process and to eliminating barriers to attracting and retaining top qualified candidates. The County has a long-standing practice of providing a work environment that respects the dignity of individual employees and values their contributions to our organization.
  
APPLICATION AND SUPPLEMENTAL QUESTIONNAIRE DEADLINE: 07/22/26, by 4:59 p.m.PST; Applications and job bulletins can be obtained 24 hours a day at www.sbcountyjobs.com.