Job Description
Records gas consumption data from residential, industrial, and commercial customers using electronic remote reading device mounted in company vehicle; reports data for Marketers to use for customer billing.
Representative Duties and Responsibilities:
• Downloads meter reading route(s) daily; enters route information into ENSCAN electronic data
collection units in vehicle; drives route and collects data from Electronic Reading Transmitters
(ERTs) mounted on customers’ meters; uploads data at end of workday.
• Reviews Missed Meter Report daily to identify incomplete meter readings; performs special
ENSCAN and manual readings to obtain meter data.
• Maintains electronic equipment to ensure accurate readings.
• Troubleshoots ERT problems: inspects, reprograms, repairs, removes, reinstalls units.
• Interacts with customers via telephone and in person to obtain information and answer
questions.
• Identifies problems concerning customers assigned to wrong route; updates systems and
corrects problems.
• Maintains and repairs ENSCAN and ERT equipment to ensure accurate meter readings;
removes lithium batteries and disposes as hazardous waste.
• Converts non-ERT meters to ERT system.
• Performs shut-offs, on occasion; paints meters; removes meters.
Education and Experience:
Required:
• High School diploma or GED
• 1-2 years meter reading experience
Preferred:
• ERT training
• ENSCAN training
Or
Equivalent academic education and experience
Skills:
Required:
• Customer service skills
• Interpersonal skills
• Defensive driving skills
• Operator Qualified in accordance with Company Plan
Certifications/Licenses:
Required:
• Valid Driver’s License
• Company driving test
Competencies:
Driving for Results Business Acumen
Engagement Functional Expertise
Working Conditions/Physical Requirements:
Must be able to sit and drive for an extended period, physically able to stoop, bend, crawl, walk, climb ladders, and lift weights at a minimum of 20 pounds unassisted Must also have keen senses of smell, hearing, vision and color identification. Ability to work in all types of terrain and weather conditions is required.
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Records gas consumption data from residential, industrial, and commercial customers using electronic remote reading device mounted in company vehicle; reports data for Marketers to use for customer billing.
Representative Duties and Responsibilities:
• Downloads meter reading route(s) daily; enters route information into ENSCAN electronic data
collection units in vehicle; drives route and collects data from Electronic Reading Transmitters
(ERTs) mounted on customers’ meters; uploads data at end of workday.
• Reviews Missed Meter Report daily to identify incomplete meter readings; performs special
ENSCAN and manual readings to obtain meter data.
• Maintains electronic equipment to ensure accurate readings.
• Troubleshoots ERT problems: inspects, reprograms, repairs, removes, reinstalls units.
• Interacts with customers via telephone and in person to obtain information and answer
questions.
• Identifies problems concerning customers assigned to wrong route; updates systems and
corrects problems.
• Maintains and repairs ENSCAN and ERT equipment to ensure accurate meter readings;
removes lithium batteries and disposes as hazardous waste.
• Converts non-ERT meters to ERT system.
• Performs shut-offs, on occasion; paints meters; removes meters.
Education and Experience:
Required:
• High School diploma or GED
• 1-2 years meter reading experience
Preferred:
• ERT training
• ENSCAN training
Or
Equivalent academic education and experience
Skills:
Required:
• Customer service skills
• Interpersonal skills
• Defensive driving skills
• Operator Qualified in accordance with Company Plan
Certifications/Licenses:
Required:
• Valid Driver’s License
• Company driving test
Competencies:
Driving for Results Business Acumen
Engagement Functional Expertise
Working Conditions/Physical Requirements:
Must be able to sit and drive for an extended period, physically able to stoop, bend, crawl, walk, climb ladders, and lift weights at a minimum of 20 pounds unassisted Must also have keen senses of smell, hearing, vision and color identification. Ability to work in all types of terrain and weather conditions is required.
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
About Southern Company
Southern Company is one of the largest energy providers in the United States. Based in Atlanta, Southern Company owns electric utilities in four states, natural gas distribution utilities in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications.
The men and women who work at Southern Company understand that we don’t simply provide a product or service. Clean, safe, reliable and affordable energy is essential to our way of life. More than 100 years ago, our company played a major role in the growth and prosperity of the South – and we continue to play a role today through our support of economic development and our philanthropic efforts. We believe the communities we serve should be better off because we’re there.
Our principal business is to make, move and sell energy. Those are the “whats” of our business. But it’s the “hows” that make us different. The actions of our employees are what truly define us and have earned us a high level of trust among our customers, shareholders and regulators.