The Operations Section of King County's Solid Waste Division (SWD) is inviting applications for two (2) Career Service positions.

Join our team as a Scale Operator and play a vital role in delivering exceptional customer service while supporting our department and division goals related to environmental sustainability. As part of our dedicated team, you will help create a safe, efficient, and positive experience towards all operational aspects (i.e. customer service and customer experience, educational literature and public communications, safety, site design, and recycle improvements, to name a few)

This is an exciting opportunity for you to become part of our work family. You will contribute to our department and division goals related to environmental sustainability.  The scale operator team creates positive change towards all operational aspects (i.e. customer service and customer experience, educational literature and public communications, safety, site design, and recycle improvements, to name a few)

About this Role:

This role is responsible for managing point-of-sale operations at a King County Solid Waste facility, which includes processing customer fees, managing daily financial receipts, and securing funds according to established open/close procedures. A core focus is providing excellent customer service while educating a diverse public on waste disposal rules, unsecured load laws, and compliance ordinances. Additionally, the position requires maintaining accurate transaction records, managing Scale House supply Inventory, and utilizing strong problem-solving skills to independently or collaboratively handle emergency situations and system failures in a fast-paced environment.

About the Team:

The King County Solid Waste Division (KCSWD) is responsible for the public solid waste system that services the people and communities of unincorporated King County and most cities within King County. KCSWD is the lead King County agency for delivering the Zero Waste of Resources goal for the region, which will reduce valuable materials sent to the landfill by up to 70%. KCSWD operates the Cedar Hills Regional Landfill, ten transfer facilities, nine closed landfills, and many programs to design out waste and pollution, keep products and materials in use and regenerate natural systems. 

The Solid Waste Division is a collaborative, forward-thinking, and innovative workgroup dedicated to shaping a sustainable future. We interact with our community daily, providing exceptional service, education, and guidance to ensure every resident and business has a successful experience.  As passionate stewards of the environment, we don't just manage waste-we actively pursue modern resource management strategies, reduce environmental impacts, and champion sustainability. We are deeply customer-focused, continuously evolving our services to meet the changing needs of our community.  By fostering a culture of teamwork, inclusivity, and shared purpose, we collaborate across departments and with the public to drive meaningful, measurable results.

Commitment to Equity, Racial, and Social Justice: 

King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive.  We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. In this Scale Operator position, you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity.

Apply now for a rewarding career at the Solid Waste Division of the King County Department of Natural Resources & Parks. Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, comprehensive benefits, and growth opportunities.

What You Will De Doing:

• Provide customer service in a professional manner & educate on policies (internal (TSO's, Engineering, Electrician, Mechanic, RES, Comm, Internal Affairs), external (public/vendors))
• Reconcile daily funds & receipts
• Handle transactions that include cash handling, credit cards, Apple pay, King County vouchers using Point of Sale system (10 key on keyboard)
• Daily reporting (i.e. print receipts, send documents to Leads at Bow Lake) 
•  Interpersonal communication; customers, co-workers, vendors, other departments, team player

Qualifications You Bring:

• Working Knowledge (3-years preferred) cash handling and transaction management experience.
• Demonstrated (3-years preferred) customer service experience with internal and external customers in a fast paced/high volume environment. 
• 10-key experience
• Aptitude to work closely with others; experience communicating with a diverse range of staff and customers in a pleasant, non-judgmental, respectful, and culturally sensitive manner
• Ability to work independently
• Written and oral communication skills; organizational skills
• This position requires the ability to travel in a timely manner to various work locations, including to sites which may not be served by public transportation. County vehicles may be available to utilize. Link toTransfer Station locations.

Competencies You Bring:      

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

It Would be Great if You Also Bring:

• Experience with De-escalation training.
• Public service experience; local, state, or federal government.

Working Conditions:

• Work Location: The operations Section works onsite, with possibility of multiple locations within the same work week. 
• Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

• Work Schedule: Regular Part-Time Scale Operators are primarily assigned to a 7/10 work schedule (7 days on, up to 10 hours per day, followed by 7 days off (Tuesday - Monday) but may be assigned to a 5/8 schedule as needed. Regular part-time positions are not guaranteed any certain number of work hours per week and weekly hours vary. These positions are scheduled to work as needed to supplement full-time schedules. Winter months are slower and hours more limited, possibly only working weekend shifts. Summer months are busy, often yielding consistent full time and overtime work. Work hours are variable including Day, Swing, and Graveyard shifts. The Solid Waste Division is only closed on Thanksgiving, Christmas and New Year's Day. In this position, you are considered an essential employee and will be expected to work during weather, health and other emergency events.

• Union Representation: This position is represented by Teamsters 174.

Application and Selection Process: We welcome applications from all qualified applicants. We value diversity, diverse perspectives, and life experience and encourage people of all backgrounds to apply. 

Application materials will be screened for clarity, completeness, and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in a skills test and one or more panel interviews.    

To apply, submit a: 

• Complete Application,

• Resume

•  Cover Letter.  

Note: Additional documents won't be considered during minimum qualification screening.

For more information regarding this recruitment, please contact Sonali Sharma at [email protected].

Discover More About the Solid Waste Division: Visit our website at our website at Solid Waste Division and check us out at Facebook | Twitter | Instagram | YouTube. 

Discover More About DNRP: Visit our website, explore an interactive map of our recent accomplishments and check us out at Facebook, X (formerly Twitter), LinkedIn, TikTok, Instagram, YouTube and Keeping King County Green News. 

Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest. 

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and be longing in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans. 

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation. 

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement. 

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs: 

• Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what's best for themselves and their eligible dependents 
• Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents 
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan 
• Transportation program and ORCA transit pass 
• 12 paid holidays each year plus two personal holidays 
• Generous vacation and paid sick leave 
• Paid parental, family and medical, and volunteer leaves 
• Flexible Spending Account 
• Wellness programs 
• Onsite activity centers 
• Employee Giving Program 
• Employee assistance programs 
• Flexible schedules and telecommuting options, depending on position 
• Training and career development programs 

For additional information about employee benefits, visit our Benefits, Payroll, and Retirement Page. 
   
 This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails. 
   
NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.
  
 For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.

Employer

King County

Address

King Street Center
 201 South Jackson Street
 Seattle, Washington, 98104

Phone

206-477-3404

Website

http://www.kingcounty.gov/