Indirect Lending Business Relationship Manager
Job Description
Hours:
40
Schedule:
Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
Starting Pay: $101,852 Pay Range: $90,108 - $113,596
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Purpose:
This position is accountable for maintaining relationships with our Indirect Auto business partners. It will also include the expansion of the program to areas approved by ESL and developing the new relationships into active business partners. Support the established annual business goals and continue to grow established dealer relationship to achieve the AOP targets and market share for the indirect lending program of approximately $1.5 billion.
Accountabilities:
Support corporate goals by developing and implementing an effective dealer relationship program to meet or exceed AOP objectives.
- Gathers and reports market information to support line of business
- Provide local market activity, competitor programs / rates, and auto industry trends
- Acts as liaison between dealer and Indirect Lending department on loan applications
- Facilitates resolution of member complaints through dealer relationships
- Provides timely reporting and projections on ESL ‘s AOP
- Work collaboratively with Indirect product team to support business case initiatives
- Networks with local auto industry leaders to promote the ESL brand and the indirect auto program
- Manages dealer promotional budget used to build and secure relationships
- Handle all communication between ESL and participating dealer
- Monitors and updates all legal transactions from existing participating dealers
Cultivate and develop new qualified dealers while supporting and growing current relationships.
- Identify and target new dealers in expanded ESL market area
- Makes formal sales presentations to prospective dealers
- Prepare new dealer account agreements, gather all required documents and verify information
- Train Finance and Sales Managers on the ESL program and parameters
- Monitor new dealer performance and effectively communicate expectations to them on a regular basis
- Maintain relationships with established dealer network
- Manage dealer network of 200+ active relationships
Assists in collection / loan servicing efforts.
- Collects and monitors negative dealer reserve and unearned dealer reserve for franchises that go out of business
- Assist in the collection effort
- Facilitates dealer buy back of repossessions
- Assists loan servicing in perfecting ESL as lien holder or registration information
- Assist with outside vendor relationship issues
Qualifications:
- Bachelor's degree preferred, or 4 years of directly related experience required
- In addition, 5+ years of successful sales experience in the auto industry
- Must be self-motivated and able to work independently
- Proficient in Microsoft Office programs, including internet and e-mail skills
- Specialized problem solving and trouble shooting skills
- Excellent interpersonal, communication, and presentation skills
- Ability to follow through and provide exceptional service
- Working knowledge of consumer credit and applicable federal and state regulations
- Extensive road travel required
- Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-JF1
#LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Hours:
40
Schedule:
Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs.
Comprehensive Benefits:
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
Pay and Incentive Plan:
Starting Pay: $101,852 Pay Range: $90,108 - $113,596
In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.
Purpose:
This position is accountable for maintaining relationships with our Indirect Auto business partners. It will also include the expansion of the program to areas approved by ESL and developing the new relationships into active business partners. Support the established annual business goals and continue to grow established dealer relationship to achieve the AOP targets and market share for the indirect lending program of approximately $1.5 billion.
Accountabilities:
Support corporate goals by developing and implementing an effective dealer relationship program to meet or exceed AOP objectives.
- Gathers and reports market information to support line of business
- Provide local market activity, competitor programs / rates, and auto industry trends
- Acts as liaison between dealer and Indirect Lending department on loan applications
- Facilitates resolution of member complaints through dealer relationships
- Provides timely reporting and projections on ESL ‘s AOP
- Work collaboratively with Indirect product team to support business case initiatives
- Networks with local auto industry leaders to promote the ESL brand and the indirect auto program
- Manages dealer promotional budget used to build and secure relationships
- Handle all communication between ESL and participating dealer
- Monitors and updates all legal transactions from existing participating dealers
Cultivate and develop new qualified dealers while supporting and growing current relationships.
- Identify and target new dealers in expanded ESL market area
- Makes formal sales presentations to prospective dealers
- Prepare new dealer account agreements, gather all required documents and verify information
- Train Finance and Sales Managers on the ESL program and parameters
- Monitor new dealer performance and effectively communicate expectations to them on a regular basis
- Maintain relationships with established dealer network
- Manage dealer network of 200+ active relationships
Assists in collection / loan servicing efforts.
- Collects and monitors negative dealer reserve and unearned dealer reserve for franchises that go out of business
- Assist in the collection effort
- Facilitates dealer buy back of repossessions
- Assists loan servicing in perfecting ESL as lien holder or registration information
- Assist with outside vendor relationship issues
Qualifications:
- Bachelor's degree preferred, or 4 years of directly related experience required
- In addition, 5+ years of successful sales experience in the auto industry
- Must be self-motivated and able to work independently
- Proficient in Microsoft Office programs, including internet and e-mail skills
- Specialized problem solving and trouble shooting skills
- Excellent interpersonal, communication, and presentation skills
- Ability to follow through and provide exceptional service
- Working knowledge of consumer credit and applicable federal and state regulations
- Extensive road travel required
- Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper
We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
#LI-JF1
#LI-Hybrid
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About ESL Federal Credit Union
With 100 years of locally owned history, ESL Federal Credit Union serves as a full-service financial institution to more than 438,000 members and more than 17,200 businesses. The company provides personal, business banking, mortgage services and wealth management services through its locally-based 24 branch network, telephone, mobile, online and live chat center. The Rochester-based financial institution employs more than 950 people in Rochester, New York and holds more than $9.4 billion in assets. Since 1996, ESL has paid out 30 consecutive Owners’ Dividends to its members totaling more than $320 million. Since the creation of its Community Impact initiative in 2018, ESL has reinvested more than $153 million in grants throughout the community. ESL Federal Credit Union is headquartered at 225 Chestnut Street, in Rochester, and can be found online at www.esl.org.
As an employer, ESL hosts a workplace that appreciates the uniqueness in each employee. A workplace that seeks out employees from different backgrounds and cultures, skills and experiences because it values the variety of perspectives and ideas a richly diverse workforce can bring. The company has appeared on Great Place to Work® lists since 2010.
Federally insured by NCUA. Equal Housing Lender. ESL is a registered service mark of ESL Federal Credit Union. Qualification for the Owners’ Dividend is subject to eligibility requirements. Payment of a Dividend is not guaranteed. EOE, including disability/vets.